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⚠️ This documentation is for legacy custom API, not recommendedThe newer entry is Veo-3.1 Troubleshooting, but the Veo-3.1 legacy route has been temporarily unavailable since May 14, 2026. Check the current route incident first instead of assuming this is a legacy custom API parameter issue.

API Limitations

Understanding API limitations helps better plan your application

API Limits

Image Format Requirements

  • JPEG (.jpg, .jpeg)
  • PNG (.png)
  • WebP (.webp)

HTTP Error Codes

4xx Client Errors

5xx Server Errors

API Error Codes

Common Error Code List

Error Response Format

Troubleshooting Guide

Task Stuck in processing Status

1

Check Task Duration

Confirm if exceeds normal processing time (see model documentation)
2

Verify Task ID

Ensure using correct task ID for query
3

Check API Status

Visit status page or contact support to confirm service status
4

Retry Submission

If exceeds 30 minutes, task may have timed out, please resubmit

Poor Generation Quality

Network Error Handling

Common Questions FAQ

Technical Support

Encountering Issues?

If you encounter issues not covered in the documentation, please contact us via:When contacting, please provide:
  • Task ID
  • Error message
  • Request parameters (hide sensitive information)
  • Problem description

Status Monitoring

Recommend implementing the following monitoring measures to promptly detect and handle issues: