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Supported Payment Methods

Laozhang API supports multiple convenient payment methods to meet different user needs.

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Online Payment

Credit/Debit Card

  • Visa
  • Mastercard
  • American Express
  • Discover
Processing Time: Instant
Fees: None

PayPal

  • Support global PayPal accounts
  • Support PayPal balance and linked cards
Processing Time: Instant
Fees: None

Alipay

  • Domestic Alipay accounts
  • Scanning code payment
Processing Time: Instant
Fees: None

WeChat Pay

  • WeChat scanning code payment
  • Domestic users only
Processing Time: Instant
Fees: None

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Cryptocurrency Payment

Cryptocurrency PaymentSupport mainstream cryptocurrency payment:
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT (TRC20, ERC20)
Processing Time: 10-30 minutes (waiting for blockchain confirmation)
Fees: Network gas fees (user pays)

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Bank Transfer

For large recharges (over $1000):
1

Contact Support

Email: [email protected] Provide recharge amount and company information
2

Get Account Information

Receive our bank account information
3

Complete Transfer

Complete bank transfer
4

Submit Proof

Submit transfer receipt for verification
5

Balance Update

Balance updated within 1-3 business days

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Recharge Process

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Standard Recharge

1

Log in to Console

Visit Laozhang API Console and log in
2

Select Recharge Amount

Click “Recharge” button and select amountRecommended Amounts:
  • $10 - Small test
  • $50 - Daily use
  • $100 - Regular use (10% bonus)
  • $500+ - Enterprise use (custom discount)
3

Choose Payment Method

Select your payment method
4

Complete Payment

Follow payment flow to complete
5

Confirm Receipt

Balance typically updates immediately Check “Billing History” for confirmation

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Auto-Recharge

Set up auto-recharge to avoid service interruption:
1

Enable Auto-Recharge

Go to “Account Settings” > “Auto-Recharge”
2

Set Conditions

Configure auto-recharge rules:
  • Trigger Condition: Balance below $10
  • Recharge Amount: $50
  • Payment Method: Credit card auto-deduct
3

Save Configuration

Save settings and wait for confirmation
Auto-Recharge Benefits
  • ✅ Never interrupt service
  • ✅ No manual operations needed
  • ✅ Enjoy recharge bonuses
  • ✅ Can cancel anytime

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Pricing and Bonuses

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Recharge Bonus

Enjoy bonuses for larger recharges:
Recharge AmountBonus RatioActual ReceivedEquivalent Discount
10−10-490%10−10-49None
50−50-995%52.5−52.5-103.9595% off
100−100-49910%110−110-548.991% off
500−500-99915%575−575-1148.8587% off
$1000+CustomContact usUp to 20% off
New User SpecialFirst recharge gets additional 10% bonus!Example: First recharge 100,get100, get 110 + 10=10 = 120

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Volume Discount

For high-volume users, we offer custom volume discount plans:
  • Monthly usage $1000+: 5% additional discount
  • Monthly usage $5000+: 10% additional discount
  • Monthly usage $10000+: 15% additional discount
  • Enterprise custom: Contact [email protected]

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Invoice and Receipt

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Request Invoice

1

Fill Invoice Information

Go to “Billing History” > “Request Invoice” Fill in:
  • Company name
  • Tax ID
  • Address and phone
  • Bank account information
2

Select Billing Period

Choose billing period requiring invoice
3

Submit Request

Submit invoice request
4

Receive Invoice

Receive electronic invoice within 3-5 business days Paper invoice can be mailed (additional fees apply)

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Invoice Types

Invoice TypeApplicable RegionProcessing TimeNotes
Value-added Tax InvoiceChina3-5 business daysSupports deduction
General InvoiceChina1-3 business daysNon-deductible
ReceiptGloballyInstantFor recharge records
Corporate InvoiceGlobal enterprises5-7 business daysEnglish or local language

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Refund Policy

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Refund Conditions

Can request refund if:
Refundable Cases
  • ✅ Unused balance (no API calls)
  • ✅ Duplicate payment
  • ✅ Mistaken recharge
  • ✅ Service discontinued
  • ✅ Account closed
Non-refundable Cases
  • ❌ Partial refund of used balance
  • ❌ Promotional bonuses
  • ❌ Expired balance
  • ❌ Violation account
  • ❌ Over 90 days

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Refund Process

1

Submit Refund Request

Email: [email protected] Include:
  • Account information
  • Refund amount
  • Refund reason
  • Payment proof
2

Review Process

Financial team reviews within 3-5 business days
3

Approve Refund

If approved, initiate refund process
4

Receive Refund

Refund time varies by payment method:
  • Credit card: 5-10 business days
  • PayPal: 3-5 business days
  • Alipay/WeChat: 1-3 business days
  • Bank transfer: 5-15 business days

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Refund Fees

Refund AmountProcessing FeeExample
< $50$2 fixed feeRefund 48for48 for 50
50−50-5003% of amountRefund 97for97 for 100
> $5002% of amountRefund 980for980 for 1000
Free Refund Cases
  • Platform error
  • Duplicate payment
  • Service disruption
  • Account closure

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Payment Security

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Security Measures

PCI DSS Compliant

Payment processing fully compliant with PCI DSS standards

Encrypted Transmission

All payment data transmitted via HTTPS/TLS 1.3 encryption

No Card Info Storage

Do not store your credit card information

Fraud Detection

Real-time monitoring of unusual transactions

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Payment Information Protection

Our Commitment
  • ✅ Do not store complete card numbers
  • ✅ Do not store CVV codes
  • ✅ Use tokenization technology
  • ✅ Third-party payment processors (Stripe, PayPal)
  • ✅ Real-time fraud monitoring
  • ✅ SMS/Email payment notifications

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Common Issues

Common Causes:
  1. Insufficient Card Balance
    • Check card available balance
    • Try another payment method
  2. Card Expired or Invalid
    • Verify card expiration date
    • Check card number accuracy
  3. Bank Security Block
    • Contact issuing bank
    • Verify transaction is legitimate
  4. Network Issues
    • Refresh page and retry
    • Change browser or network
Solutions:
1. Verify payment information accuracy
2. Try another payment method
3. Contact customer support if still failing
4. Provide transaction ID for investigation
Check Steps:
  1. Confirm Payment Success
    • Check bank/payment app deduction record
    • Verify payment confirmation email
  2. Check Account Balance
    • Refresh console page
    • Check “Billing History”
  3. View Processing Status
    • Some payments require processing time
    • Cryptocurrency payments require blockchain confirmation
Processing Times:
  • Credit card: Instant
  • PayPal: Instant
  • Alipay/WeChat: Instant
  • Cryptocurrency: 10-30 minutes
  • Bank transfer: 1-3 business days
If Still Not Arrived: Contact support: [email protected] Provide:
  • Payment method
  • Payment amount
  • Payment time
  • Transaction ID
Split Payment Policy:Currently do not support split payments, but offer alternatives:
  1. Installment Payment
    • Use credit card installment (consult issuing bank)
    • Platform does not charge extra fees
  2. Batch Recharge
    • Recharge multiple times
    • Each recharge independent
  3. Corporate Monthly Settlement
Change Payment Method:
  1. For Completed Payments
    • Cannot change payment method
    • If refund needed, follow refund process
  2. For Future Recharges
    • Can freely choose any supported payment method
    • No need to set default method
  3. For Auto-Recharge
    • Can change auto-recharge payment method in settings
    • Takes effect on next recharge
View Billing Records:
1

Log in to Console

Visit Console
2

Enter Billing History

Click “Billing” > “Billing History”
3

View Details

View all recharge, usage, refund records
4

Export Records

Can export to CSV or PDF format
Record Contents:
  • Date and time
  • Transaction type (recharge/usage/refund)
  • Amount
  • Payment method
  • Balance
  • Transaction ID

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Enterprise Solutions

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Corporate Account

Provide specialized services for enterprise users:

Monthly Settlement

  • No need for advance recharge
  • Generate bill at month end
  • Support corporate transfer payment

Volume Discount

  • Custom pricing based on usage
  • Up to 20% discount
  • Long-term contract additional discounts

Dedicated Support

  • Dedicated account manager
  • 24/7 technical support
  • Priority problem resolution

Custom Invoice

  • Support various invoice types
  • Custom billing cycles
  • Detailed usage breakdown

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Apply for Corporate Account

1

Contact Sales Team

Email: [email protected] Provide: Company name, estimated monthly usage, business type
2

Submit Materials

Provide:
  • Business license
  • Tax registration certificate
  • Legal representative ID
  • Corporate email
3

Review and Approval

Business team reviews within 3-5 business days
4

Sign Contract

Sign service contract, clarify terms
5

Account Setup

Configure corporate account, enjoy exclusive services

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Contact Support

If questions about payment:
  • Email: [email protected]
  • Customer Service Phone: +86 400-xxx-xxxx
  • Work Hours: Monday-Friday 9:00-18:00 (UTC+8)
  • Online Support: Click chat icon in console
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